Care.com Review, Complaint, Scam

Care.com repeatedly charged my account even though I bought a one-month membership. In my account activity area for example, it states "Membership Plan 1 Month - Your account will be closed on 10/13/2008." Yet, the last line at the bottom of the same pages states "Next Payment 10/13/." You can see that they will never cancel the account. Because the day it is supposed to be canceled is the same day they charge my credit card which they have on file.

There is no access to cancel the card on file. Their system only allows updating of card information. I sent a cancellation and refund request through the care.com site and a month later I still received no reply other than the automated acknowledgment. Later I responded to a care.com survey by replying to the sender, smola@care.com and still, another month has passed that they have not replied to my email.

I bought the one month membership on June 13, 2008. Now, I'm forced to have my card number changed and have the charges disputed through my credit card company because Care.come illegally charges my account, ignores my requests for cancellation/refund, and has a system that prevents the customer from ending their membership, or even removing their credit card information.